Coze.com is owned by Chinese technology company ByteDance, which also owns the popular social network TikTok. Coze.com was developed by ByteDance as a platform for creating chatbots using artificial intelligence (AI).
The platform is designed to simplify the bot creation process by allowing users to create and customize bots without having to write code.
Table of Contents
What is Coze.com?
Coze.com is a super convenient website that allows you to create bots for different messengers, including Telegram. And most importantly - you don't need to be a programmer to do it.
The site makes everything as simple and straightforward as possible.
Why Coze.com is awesome?
1. Ease of use: Even if you've never written code, Coze.com can help you create a bot from scratch. Just follow the instructions and it will work.
2. Many possibilities: At Coze.com, you can customise your bot to suit your needs. Want it to answer questions, help with orders, or take surveys? It's all possible.
3. Integration with CRM: If you have a business and you want a bot to help you work with your customers, Coze.com allows you to connect it to CRM systems. This means you can collect and analyze data about your customers automatically.
4. Analytics and control: You will always be able to see how your bot is performing, how many people are interacting with it, and what questions they have. This will help you make your bot even better.
Communication on any topic
One of the main advantages of the bot created on the Coze.com platform is the ability to communicate on any topic in ordinary human language. This is made possible by integration with advanced language models such as Chat GPT and Claude.
A bot can keep a conversation going on any topic, answering questions and keeping the conversation going just like a live person would.
How do I create my own bot?
Let's understand step-by-step how to create your bot using Coze.com.
1. Registering on Coze.com
- Go to Coze.com.
- Click on the "Sign Up" button.
- Enter your email, password and fill in the rest of the required fields.
- Confirm your registration via email.
2. Creating a new project
- After registering, log into your account.
- Click on the "Create New Project" button.
- Select Telegram as the platform for the bot.
- Give your project a name that is easy to remember.
3. Bot customization
- Goal setting
- The first step is to understand why you need a bot. Determine the purpose of creating one: whether it's to answer customer questions, talk about your products or services, help with booking tickets, provide travel information, or something else.
- A clear understanding of the purpose will help you define the bot's roles and functions. For example, it can answer frequently asked questions, collect applications, or conduct surveys. All of this is at your discretion and needs.
- You can set the degree of his creativity, as well as, say, the "freedom" of the conversation - whether to follow a strict tone of conversation, or - to support the conversation on a foreign topic, make a joke or even tell a joke).
- You can set the depth of memory (so that it remembers what it was talking about before)
- Scenario creation
- Coze.com has a script builder. You can define a sequence of messages and conditions.
- For example, if a user writes "Hi", the bot might reply "Hi. How can I help you?".
- Add several such scripts so that the bot can respond to different requests.
- Integration with CRM
- If your bot will be working with customers, connect it to your CRM system.
- In the project settings, find the "Integrations" section.
- Select your CRM system and follow the instructions to connect.
4. Testing
- Be sure to test the bot before launching it.
- Log into Telegram and find your bot.
- Write the bot a few messages to see if it responds correctly. Fix any errors in the scripts on Coze.com if something went wrong.
5. Start-up and monitoring
- When you're sure everything is working, launch the bot.
- Follow his performance with analytics at Coze.com.
- You'll be able to see how many people are interacting with the bot, what questions they have, and how often they do so.
- Gather feedback and make improvements.
Additional features of Coze.com
Now let's get into the details of what else Coze.com can do, and how these features will help you make your bot even cooler.
1. Triggers. Triggers are conditions that, when met, cause the bot to perform certain actions.
For example, you can set up a trigger that will go off when you receive a certain message or at a certain time.
- Examples of use:
- If a user writes "Help", the bot sends them a list of available commands.
- If it's a certain time of day, the bot can send a reminder.
2. Workflows. Workflows are sets of actions that the bot performs sequentially.
With Workflows, you can create complex interaction scenarios that the bot will execute step-by-step.
- Examples of use:
- The user requests information about a product, the bot sequentially requests the required data and sends a response.
- The bot helps you fill out the application form by requesting data one at a time and verifying that it is correct.
3. Multi-agent mode. Allows multiple bots to work together and share data.
Bots can share tasks by passing information to each other.
- Examples of use:
- One bot answers general questions and the other specializes in technical support.
- Bots can transfer user data to a single database for later analysis.
4. Connecting plug-ins. Plugins are additional modules that extend the functionality of the bot.
By plugging in the right plugins, you can add new features to the bot.
- Examples of use:
- Payment processing plugins, social media integration, data analysis.
- Plugins for working with external APIs that allow the bot to retrieve data from other systems.
- Claude and Chat GPT: Connecting the latest versions of artificial intelligence such as Claude and Chat GPT to improve query processing and understanding.
- Web search: A plugin that allows a bot to search for information on the internet and provide relevant data to users.
- Image Creation: A plugin that allows the bot to create images by description, which can be useful for visualizing ideas or products. Search for flights and accommodation: Plugins for finding cheap airline tickets and finding accommodation, which is especially useful for travel bots.
5. Working with variables. Variables allow you to store and use user data to personalize responses.
Variables can store information about users' preferences, such as their name, favourite colour or recent requests.
- Examples of use:
- The bot can address the user by name, knowing the user from a previous dialogue.
- Variables can be used to store data about the current status of an order or booking.
6. Card Bindings. Answer Cards allow you to structure bot responses as cards with titles, descriptions, and images.
Maps help make bot responses more visually appealing and understandable.
- Examples of use:
- Restaurant or hotel recommendations can be presented as maps with photos and brief descriptions.
- Answers to complex questions can be broken down into multiple cards for better comprehension.
7. Knowledge base. Allows the bot to refer to the collected information to provide more accurate answers.
A knowledge base can include data from a variety of sources such as web pages, documents, and APIs.
- Examples of use:
- The bot can use the knowledge base to answer specific questions about products or services.
- A knowledge base can help the bot provide up-to-date information about events and news.
8. Defining bot roles
Bot roles are its main functions and tasks. For example:
- Travel consultant: answers questions about routes, sights, weather and so on.
- Customer support: answers general questions, solves problems and makes recommendations.
- Etc. - depending on your needs (goods, services, counselling)
9. Prescribing functions
After defining the roles, you need to prescribe the specific functions of the bot:
- Answers to questions: create a list of frequently asked questions (FAQ) and their answers.
- Search for information: the bot must be able to search the database or the internet for information.
- Interactive elements: creating buttons and menus to simplify navigation.
10. Skills customization. A bot's skills are its abilities to perform certain actions. Coze.com provides the ability to easily customize bot skills:
- Speech recognition: training a bot to understand and process natural language.
- Integration with external services: connection to API to get any data.
- All skills are prescribed in plain language (and the bot itself can improve them and suggest optimising them)
- For example, you can ask to answer a customer's question in the language in which the customer addressed the question.
- And also - set the necessary constraints, if necessary.
- You can set up context management so that the bot can retain information throughout the dialogue. This helps the bot remember what the conversation was about and continue it in a logical way.
Benefits of the Smart Assistant
- He doesn't ask for a salary
- Doesn't sleep and works 24 hours a day
- Instantly, he responds
- Maintains a conversation in any language on any topic
- Speaks to the point
- I mean, the 80% takes over the office.
Example of a ready-made bot in Telegram
For an example, you can look at the bot https://t.me/JapanSecrets_botcreated Alexei Ivantsov (traveler, travel designer and world travel expert) with Coze.com.
This bot provides information about travelling in Japan, including sightseeing tips and restaurant recommendations. It uses plugins to search for airline tickets, as well as an inbuilt system for image creation and polls, making it feature-rich and useful for users.
You can chat with him in ordinary human language - and on travel topics, and beyond. Try it!
It took - 1 hour to create (and then another day to debug and test).
Conclusion
Creating a smart bot for Telegram with Coze.com is a really cool thing. You can automate a bunch of tasks and make your life easier.
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